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Frequently Asked Questions
How do I open an account?
To begin the account opening process, complete the application form and provide a valid form of identification. Additional documentation, such as proof of address and supplementary identity verification, may be necessary. For precise documentation requirements, contact the team here.
How long does it take to open a new account?
Once we have received all the required documentation, the typical onboarding process is 24-48 hours.
Is there a minimum or maximum amount of currency I can buy?
To be eligible for an account there is typically no set maximum limit, but minimum amounts may vary based on your overall currency requirements.
Do you have an Online Platform?
Yes, we have an award winning online platform that allows you to seamlessly book transactions, access transaction history, monitor payments, add beneficiaries, view trades, and manage your multi-currency wallet. Enjoy the unmatched simplicity and intuitive design synonymous with extraordinary innovation.
Once your account is active, you have the option to book transactions online or through your dedicated Dealer. You have the flexibility to manage your account via the Online Platform, Email or Telephone.
Who provides your FX and payments services?
Currencycloud is our payment and foreign exchange services provider. Please contact us for more information on regulation, safety and security if you have questions.
Are my funds safe?
Our payment services are delivered through The Currencycloud, a company owned by Visa Inc. Currencycloud holds authorization from the Financial Conduct Authority (FCA) under the Electronic Money Regulations 2011, with FCA registration number 900199, enabling the issuance of electronic money and provision of payment services.
When funds are posted to your account, e-money is issued in exchange for these funds, by Currencycloud. In line with regulatory requirements, Currencycloud safeguards your funds. This means that the money behind the balance you see in your account is held at a reputable bank, and most importantly, is protected for you in the event of Currencycloud’s, or our, insolvency. Currencycloud stops safeguarding your funds when the money has been paid out of your account to your beneficiary’s account.
How do you safeguard my funds?
Your funds are safeguarded by our regulated e-money partners, banks, and credit institutions. All our payment partners are fully regulated in the jurisdictions they operate and they follow strict governance and regulatory compliance. Unlike a bank, we or our payment partners don't loan out your money that is held on deposit. To keep your funds safe, they are 'safeguarded' when you or someone else sends funds to your account with us. In simple terms this means your funds are kept separate from ours or from our payment service partners. Your money is held in separate client bank accounts with Tier One banks. In the unlikely event that we cease to exist, your money remains protected.
Do you have multi-tier security?
Multiple layers of security protection to ensure your funds, data, and account are protected. Multi-tier security includes two-factor authentication, encryption and the ability to maintain control over individual user permissions and payment limits. Access is logged, monitored, and audited for suspicious behavior. The online platform and operational security are certified under ISO/IEC 27001:2022, the international best practice standard for Information Security Management Controls which is independently audited.
Which countries do you operate in?
We facilitate client onboarding for individuals and businesses located in the U.S.A, Canada, Mexico, U.K., EU. Additionally, we offer the capability to send payments to over 185 countries, providing a comprehensive and global reach for our services. Please click here to see the list here of sanctioned countries we are unable to send payments to.
Which currencies are available?
Please click here to see our full currency matrix.
Can I set up recurring payments or schedule future dated transactions?
Yes, this can be arranged directly with your Account Manager or on the Online Platform.
Can I set up different user permissions for authorized users of the Online Platform?
Yes, user permissions and individual payment limits are fully customizable.
Do you offer multi-currency accounts?
Yes, we offer mutli-currency accounts in your name allowing the local collection of funds in various currencies
How do I book a trade?
Trades can be booked over the phone, via email or on the Online Platform.
What fraud prevention measures do you have in place?
Our specialized fraud and security teams are committed to ensuring the safety of your funds by utilizing bespoke fraud monitoring systems designed to spot unusual transactions or account activity. Access to the online platform is logged, monitored, and audited for suspicious behavior.